Frequently Asked Questions
Tell me more about your cancellation policy.
If you cancel with less than 24 hours’ notice, you may be charged a small fee. We understand that emergencies happen, and if that is the case, please contact us as soon as possible so we can work something out.
1
What is a family visitation center?
A family visitation center is a safe, neutral environment where children can visit with their non-custodial parent or other family members. These centers are designed to facilitate visits while ensuring the safety and well-being of the children involved. Trained staff often supervise the visits to provide support and ensure that they are positive experiences.
2
What types of services do you offer?
Our family visitation center offers a variety of services, including supervised visitations, exchange services for parents, family therapy, and parenting support. We aim to provide a supportive environment for families to interact, addressing both emotional and relational needs during their time together.
3
How do I schedule a visit?
To schedule a visit, you can contact our center directly via phone or email. We will ask for some basic information about your family situation and the type of visit you are seeking. Our staff will then work with you to find a suitable time that accommodates everyone’s needs, ensuring that the visits remain regular and reliable.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
4
What are your rules and guidelines for visits?
Our center has specific rules and guidelines to ensure the safety and comfort of all participants. Common guidelines include:
- All visits must be supervised by trained staff.
- Visitors are expected to arrive on time and adhere to the scheduled visit duration.
- All interactions must remain respectful; harmful behavior or language is not tolerated.
- Personal items brought to the visit must be approved beforehand.
A complete list of rules and guidelines will be provided to you when scheduling your first visit.
5
What should we expect during a visit?
During a visit, families can expect a warm and welcoming environment. Trained staff will be present to facilitate interactions and provide support as needed. Activities are often planned to encourage bonding and engagement, such as games, arts and crafts, or structured play. Additionally, staff may offer feedback and resources to help improve family dynamics and interactions in the future. If you need more specific information or have additional questions, please feel free to reach out to our center directly!
6
How can I schedule transportation?
Call the center directly and our staff will be happy to assist with scheduling or you can schedule your appointment on the website https://unlimitedhearts.org
7
What payment methods are accepted?
Visa Mastercard Discover American Express Venmo Cash App Zelle PayPal Apple Pay Google Pay Samsung Pay
Frequently Asked Questions
Simply reach out to our team, providing us with your availability, and we will swiftly develop a plan that will make your goals achievable
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